Returns & product issues
Start with what happened.
A manufacturing issue is different from a change of mind or an incorrectly selected option. We review each request against the order record and evidence.
This policy is a pre-launch draft for merchant and legal review. Checkout must remain disabled until the final policy, time limits and statutory rights are approved.
Manufacturing defects, misprints or transit damage
Report the affected item promptly from your order page and include clear photographs of the item, packaging and shipping label where relevant. Keep the item and packaging while the claim is reviewed.
Wrong item or lost package
Use the order issue form so the shipment and item can be matched. Carrier and fulfilment records will be reviewed before a resolution is confirmed.
Selected size, colour or change of mind
Products are made on demand. A free exchange is not promised for a correctly produced item where the ordered size or colour was selected incorrectly, or where the customer changes their mind. Any offered exception will be stated explicitly.
Incorrect or incomplete address
Contact support immediately. Re-routing, replacement or refund cannot be promised after the order enters production or ships. Unclaimed and returned shipments are reviewed individually.
